FAQ
We've gathered answers to some of our most frequently asked questions below. If you can't find what you're looking for, please feel free to reach out to us at hello@botanicapaper.com. We're always happy to help!
Our Process
Every Botanica Paper Co. product begins with original artwork by Oana Befort, our founder, illustrator, and designer. Each illustration is thoughtfully created by hand using traditional mediums such as watercolor, gouache, and colored pencils, with careful attention to color, texture, and detail.
You can learn more about our creative process here, or follow along with Oana on Instagram for a closer look behind the scenes.
Most of our paper goods are printed in the USA, using FSC-certified papers whenever possible. We prioritize working with domestic printers and manufacturers while also partnering with a select group of international makers who share our commitment to exceptional quality and craftsmanship.
Every production partner is carefully chosen to ensure our designs are brought to life with the attention to detail and quality that define Botanica Paper Co.
Every order is carefully prepared and beautifully packaged by our small team in the Botanica Paper Co. studio. We believe the experience of receiving your order should be just as special as the products inside, which is why we put so much care into every little detail.
Whether you're treating yourself or choosing something for someone dear, we hope opening your Botanica package feels like unwrapping a thoughtful gift.
Shipping & Returns
Most orders are carefully prepared and shipped from our studio within 2–3 business days. Once shipped, domestic orders typically arrive within 2–7 business days, depending on the shipping method selected at checkout.
Please keep in mind that shipping carriers may experience delays during busy seasons, particularly around the holidays. We appreciate your patience and understanding as your order makes its way to you.
Yes! We're happy to send a little piece of Botanica to customers around the world. Available international shipping options and rates are calculated at checkout based on your destination and selected shipping method.
International deliveries may take up to 21 days or longer, depending on the destination and local customs processing. Please note that any applicable import duties, taxes, or customs fees are the responsibility of the recipient and are not included in our shipping rates.
We ship with USPS, UPS, FedEx, and DHL, depending on your location and the size of your order. All shipments include tracking information, so you can follow your package from our studio to your doorstep.
Once your order ships, you'll receive a confirmation email with your tracking details.
We hope you love everything you receive from Botanica Paper Co., but if something isn't quite right, we're here to help.
Unused, unopened items may be returned within 15 days of delivery for a refund of the purchase price, excluding original shipping costs. Return shipping is the responsibility of the customer.
Please note that used, opened, final sale, and discontinued items are not eligible for returns or exchanges.
To request a return, please contact us at hello@botanicapaper.com, and we'll be happy to guide you through the process.
If your order hasn't shipped yet, we're happy to help with changes or substitutions whenever possible. Just reach out to us as soon as you can, and we'll do our best to accommodate your request.
Once an order has shipped, we're unable to offer direct exchanges. However, eligible items may be returned in accordance with our return policy, and you're welcome to place a new order for the items you'd prefer.
For assistance, please contact us at hello@botanicapaper.com.
General
Yes! Whether you're sending a gift or simply want to include a personal note, you can add a custom message during checkout. Just select "Add a note to your order" and enter your message. We'll be happy to include it with your package.
At this time, we're not accepting custom illustration, logo design, or other commissioned design projects. Our creative work is dedicated to developing original artwork and collections for Botanica Paper Co.
For inquiries about art licensing or creative collaborations, please contact us at hello@botanicapaper.com.
Our artwork is not available for digital purchase. Each illustration is created with the intention of bringing beauty into everyday life through thoughtfully made, tangible goods meant to be enjoyed and kept for years to come.
For inquiries about art licensing or creative collaborations, we'd be happy to hear from you. Please contact us at hello@botanicapaper.com.
Order Issues
We take great care in preparing and packaging every order, and we hope everything reaches you in perfect condition. If an item arrives damaged, please contact us at hello@botanicapaper.com within 7 days of delivery.
Be sure to include your order number and photos of both the damaged item and its packaging so we can review the issue and help make things right.
If your tracking information shows that your package has been delivered but you haven't received it, we understand how frustrating that can be. Before reaching out, we recommend taking a few steps:
- Check nearby: Look around your delivery area and check with neighbors or your building's front office in case the package was left somewhere unexpected.
- Contact the carrier: Reach out to your local post office or shipping carrier for more information. Occasionally, packages are marked as delivered before they actually arrive.
- Get in touch with us: If you're still unable to locate your package, please email hello@botanicapaper.com with your order number, and we'll do our best to assist.
Please report missing packages within 7 days of the marked delivery date so we can investigate promptly.
A note about shipping addresses: Please double-check your shipping information before completing your purchase. Unfortunately, we're unable to offer refunds or replacements for orders lost due to an incorrect address provided at checkout.
Wholesale & Partnerships
We'd love to hear from you! Botanica Paper Co. partners with independent shops, boutiques, and retailers who share our appreciation for thoughtful design and beautifully made goods.
To learn more about becoming a stockist, please visit our Wholesale Page, where you'll find ordering information and an inquiry form. You're also welcome to contact us directly at hello@botanicapaper.com.
We're always happy to explore thoughtful collaborations and creative partnerships that align with the Botanica Paper Co. aesthetic and values.
If you have a project or idea in mind, please reach out to us at hello@botanicapaper.com with a few details. We'd love to learn more!
Yes! We occasionally partner with content creators who share our appreciation for art, thoughtful design, and beautifully made goods.
If you feel your work and audience would be a good fit for Botanica Paper Co., we'd love to learn more. Please email us at hello@botanicapaper.com with a little about yourself and links to your social media channels or portfolio.
Careers
We don't have any open positions at the moment, but we're always happy to hear from people interested in joining our small team!
Most of our opportunities are in product assembly, packaging, and order fulfillment. If you'd like to be considered for future openings, please complete our interest form. We'll keep your information on file as new opportunities become available.
Yes! Our studio positions are typically part-time, with additional seasonal opportunities during busier times of the year, particularly around the holidays.
If you're interested in joining our team, we encourage you to complete our interest form to be considered for future openings.
Our studio is located in Council Bluffs, Iowa, just across the Missouri River from Omaha, Nebraska.
We're a small, independent studio where our products are thoughtfully designed, prepared, and packaged before making their way to customers around the world.
Didn't find your answer?
Don't hesitate to reach out with any questions