All of our products feature illustrations by Oana Befort, the founder, illustrator, and designer of Botanica Paper Co. Oana meticulously handcrafts each artwork using a diverse range of mediums including gouache, watercolors, and colored pencils, among others. Read more about our process here.

For more peeks behind the scenes, follow Oana's Instagram page.

The majority of our product line is printed in the USA, utilizing FSC-certified papers. While our priority is to collaborate with local printers and manufacturers whenever possible, we also maintain partnerships with esteemed international manufacturers renowned for their exceptional quality.

Reach out to oana@botanicapaper.com to chat about collaborations. 

Yes! We would love to hear from you, please email hello@botanicapaper.com and we will get back to you as soon as possible.

You can also check out our wholesale page and form.

Most orders are packed and shipped within 2–3 business days. Once on their way, domestic orders typically arrive within 2–7 days, depending on the shipping method selected at checkout.

During the holiday season, carriers may experience delays beyond our control. We appreciate your patience — good things are worth waiting for.

Yes — we're glad to share our work with customers around the world. International shipping options and costs are calculated at checkout based on your location and chosen shipping method.

Please keep in mind that international orders may take up to 21 days to arrive, depending on your country's postal system. Any customs fees or duties are the responsibility of the recipient, as these vary by country and are outside of our control.

We ship via USPS, FedEx, UPS, and DHL, depending on your location and order type. All orders include tracking, so you can follow your package on its way to you. We handle every order with care before it ever leaves our hands.

We hope your order brings you genuine joy — but if something isn't right, we're happy to help. Any unused, unopened items may be returned within 15 days of receipt for a full refund, minus the original shipping cost. Return shipping is the responsibility of the customer.

Please note that used, opened, final sale, and discontinued items are non-refundable and cannot be exchanged.

To initiate a return, simply reach out to us at hello@botanicapaper.com and we'll guide you through the process.

If your order hasn't shipped yet, we're happy to make changes or swap items for you — just reach out as soon as possible and we'll do our best to accommodate you.

Once an order has shipped, exchanges are no longer possible. In that case, we'd be glad to process a return for any eligible items, and you're welcome to place a new order for whatever you'd like instead.

To get started, send us a note at hello@botanicapaper.com and we'll take it from there.

Every order is packed with great care, and we hope it reaches you exactly as intended. If something arrives damaged, please contact us at hello@botanicapaper.com within 7 days of delivery. Include a photo of both the item and the packaging so we can understand what happened and make it right.

We're sorry for the frustration — please know we want to help. If your tracking shows delivered but your package hasn't turned up, we ask that you take the following steps:

1. Check with neighbors or your building's front office, in case it was left nearby.
2. Reach out to your local post office or carrier facility, as packages are sometimes held or misrouted.
3. Contact us at hello@botanicapaper.com with your order number and we'll do our best to assist.

Please report any missing packages within 7 days of the marked delivery date so we can look into it promptly.

Please note that we are unable to reship or refund orders lost due to an incorrect address entered at checkout — so do double-check your details before placing your order.